Real-Time-Chat-API-Documentation

Simplifying API Integration Through Clear and User-Friendly Documentation

Troubleshooting and FAQs

This section addresses common issues and questions developers may encounter while using the Real-Time Chat API.

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Common Issues

1. Invalid Credentials

• Problem: API requests return a 401 Unauthorized error.
• Solution:
  1. Ensure the API key and access token are correct.
  2. Verify the credentials in the Developer Portal.
  3. Regenerate the token if it has expired.

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2. Connection Issues

• Problem: The API client fails to connect.
• Solution:
  1. Check your internet connection.
  2. Confirm that the API service is up and running.
  3. Verify the API base URL in the client configuration.

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3. Missing Parameters

• Problem: The API returns a 400 Bad Request error.
• Solution:
  1. Double-check that all required parameters are included in the request.
  2. Refer to the Endpoints Documentation for details.

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FAQs

1. How do I generate an API key?

• Visit the Developer Portal and log in.
• Navigate to the API Keys section to generate a new key.

2. How do I refresh an expired access token?

• Use the /auth/refresh endpoint with your refresh token to get a new access token.

3. Can I use this API for a mobile application?

• Yes, the API supports all platforms, including web, mobile, and desktop applications.

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For additional assistance, visit the Support Page or contact us at support@example.com.